Free Shipping on all orders over ₹999
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SHIPPING POLICY

Free Shipping
On all orders above ₹999
Cold-Chain Packed
Insulated temperature boxes
WHO-GMP Verified
Tamper-evident sealed boxes
24-48 Hr Dispatch
Fast logistics turnaround
Last Updated: September 2026

Pharmaceutical Shipping & Dispatch Guidelines

At Prolific Labs Pvt. Ltd., we understand the critical nature of pharmaceutical and healthcare shipments. Our dedicated logistics network ensures that all generic medicines, softgel formulations, syrups, injectables, and nutritional supplements reach healthcare practitioners, pharmacies, clinics, and consumers in pristine condition, adhering to strict drug safety standards.

1 Geographical Coverage & PIN Code Reach

We deliver across 26,000+ PIN codes spanning all 28 states and 8 union territories of India through our tie-ups with leading logistics partners including BlueDart, Delhivery Healthcare, DTDC, and India Post Speed Post.

Destination Region Estimated Transit Timeline Logistics Mode
Metro Cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad) 2 - 3 Business Days Air / Express Surface
Tier 1 & Tier 2 Cities (State Capitals & Major Commercial Hubs) 3 - 5 Business Days Express Pharma Logistics
Rural, Semi-Urban & District Locations 5 - 7 Business Days Surface Transport / Speed Post
Special Regions (North-East, Jammu & Kashmir, Andaman & Nicobar) 7 - 10 Business Days Air Cargo / Government Postal

2 Cold-Chain & Temperature Controlled Shipping

Certain medicines, probiotics, injectables, and active softgel formulations require strict temperature maintenance between 2°C to 8°C or below 25°C.

  • Expanded Polystyrene (EPS) Insulated Coolers: High-grade insulated containers with frozen gel coolants to maintain stability during transit.
  • Tamper-Proof & Moisture-Resistant Packaging: Heavy-duty corrugated outer cartons sealed with branded security tape.
  • Bubble Wrap & Cushioning: Glass bottles and syrup suspensions are doubly protected against transit vibrations and impacts.

3 Shipping Rates & Free Delivery Policy

Orders Above ₹999

Enjoy FREE Standard Delivery across all serviceable PIN codes throughout India.

Orders Below ₹999

A nominal flat shipping fee of ₹75.00 will be applied at checkout to cover courier costs.

*Bulk B2B franchise shipments and pallet-load clinic supplies are quoted based on volumetric weight and transit mode selected during wholesale invoicing.

4 Dispatch SLA & Verification

All confirmed orders placed before 1:00 PM (IST) Monday through Saturday are processed and dispatched from our certified central pharmaceutical warehouse on the same business day.

Orders placed on Sundays or National Public Holidays are dispatched on the next immediate working day. Once packed, customers receive an automated notification with tax invoice copy and dispatch confirmation.

5 Damaged, Leaked or Tampered Deliveries

Important Inspection Note: Please do not accept the package if the outer seal is broken, box is severely crushed, or exhibits signs of liquid seepage.

In the rare event of transit damage or missing units, please report the issue to our dedicated Helpdesk at admin@prolificlabs.org within 48 hours of delivery along with photographic proof. Our team will initiate an immediate replacement dispatch or credit refund without delay.

Shipping Helpdesk

Have questions regarding your consignment or custom delivery requests?

Call Toll-Free Support +91 98765 43210
Logistics Inquiries admin@prolificlabs.org
Support Hours Mon - Sat: 9 AM - 7 PM

Contact Support