At Prolific Labs Pvt. Ltd., your trust, safety, and therapeutic outcomes are our utmost priority. Because medicines and wellness formulations have direct health implications, our returns and replacements follow rigorous Good Distribution Practices (GDP) and statutory pharmaceutical guidelines in India.
You may request a return or replacement within 7 days of delivery under any of the following circumstances:
Product arrived physically damaged, broken bottle, or seal breached during logistics transit.
The received medicine, potency, or packaging differs from the item invoiced in your order.
Product has less than 3 months of shelf life remaining from the date of dispatch.
Package arrived with fewer blisters, strips, or boxes than ordered and billed.
To protect public health and prevent counterfeit circulation, the following items are strictly non-returnable once the delivery has been signed for:
Send an email to admin@prolificlabs.org with your Order ID (#PRL-XXXXX), photos/video of the issue, and batch number printed on the carton.
Our QA team evaluates the request within 24 hours. Upon approval, our logistics partner will arrange a reverse pickup from your doorstep free of cost.
A fresh replacement unit is dispatched immediately, or the full refund amount is initiated back to your original source of payment.
| Original Payment Method | Refund Mode | Settlement SLA |
|---|---|---|
| UPI (GPay / PhonePe / Paytm) | Direct UPI Reversal | 24 - 48 Hours |
| Credit / Debit Cards (Visa / Mastercard / RuPay) | Original Card Source | 3 - 5 Business Days |
| Net Banking (All Indian Banks) | Bank Account Credit | 3 - 5 Business Days |
| Cash on Delivery (COD) | Direct NEFT / IMPS Bank Transfer | 2 - 3 Working Days |
Orders can be cancelled free of charge at any time prior to warehouse dispatch. Once a shipment has been handed over to the courier partner, cancellations cannot be processed; however, you may refuse delivery at your doorstep or request an eligible return upon delivery.
Need assistance with an existing order return or replacement claim?