Free Shipping on all orders over ₹999
100% Secure Payment
ISO 9001:2015 Certified
Dedicated Support 24/7

FREQUENTLY ASKED QUESTIONS

Help & Knowledge Center

How Can We Help You Today?

Find fast answers to common questions about pharmaceutical orders, delivery, PCD franchise partnerships, quality certifications, and returns.

We deliver across 26,000+ PIN codes in India. Estimated delivery timelines are:

  • Metro Cities: 2 – 3 business days
  • Tier 1 & Tier 2 Cities: 3 – 5 business days
  • Rest of India / Rural: 5 – 7 business days

All orders above ₹999 qualify for FREE Standard Delivery. For orders below ₹999, a flat nominal fee of ₹75 is applied at checkout.

All temperature-controlled items (such as injectables, specialized softgels, and syrups requiring 2°C to 8°C or below 25°C) are packed in Expanded Polystyrene (EPS) Insulated Coolers with food-grade gel ice packs and tamper-evident thermal seals to guarantee stability throughout transit.

Yes, you can request an address change before your consignment is dispatched from our warehouse by emailing us at admin@prolificlabs.org or calling +91 98765 43210 with your Order ID. Once dispatched, rerouting depends on logistics carrier feasibility.

Yes. All pharmaceutical tablets, capsules, softgels, injectables, syrups, and pediatric drops manufactured and marketed by Prolific Labs Pvt. Ltd. are produced in state-of-the-art facilities compliant with WHO-GMP, GLP, and ISO 9001:2015 quality certifications.

Every unit box and blister strip features an embossed Batch Number, Manufacturing Date, Expiry Date, and Maximum Retail Price (MRP). You can cross-verify your batch Certificate of Analysis (COA) by reaching out to our Quality Assurance department.

We support 100% secure multi-channel payments including:
  • UPI: Google Pay, PhonePe, Paytm, BHIM
  • Credit & Debit Cards: Visa, MasterCard, RuPay, Maestro
  • Net Banking: Over 50+ Indian commercial banks
  • Cash on Delivery (COD): Available across select PIN codes
  • NEFT / RTGS / IMPS: For bulk clinic and wholesale franchise billing

Yes. A detailed GST tax invoice with HSN codes, batch details, and GST breakdown is enclosed in every shipment carton and also available for download in PDF format under the My Orders section of your user dashboard.

Prolific Labs offers lucrative district-wise and territory-wise monopoly marketing rights for our comprehensive portfolio. To apply, fill out the franchise inquiry form on our Contact Page or email your Drug License (DL) and GST number to admin@prolificlabs.org.

We equip all authorized PCD franchise partners with full promotional collateral free of charge, including:
  • Visual Aids (Detailed Doctor Folders)
  • Doctor Product Samples & Catch Covers
  • Prescription Writing Pads & MR Bags
  • Scientific Literature, Product Glossaries & Reminder Cards

We provide a 7-Day Replacement Window for damaged goods, transit leakages, incorrect products, or near-expiry batches (< 3 months). For detailed terms, please check our Return & Refund Policy.

Once your return is inspected and approved by our quality control team, refunds are processed within:
  • UPI Reversals: 24 – 48 Hours
  • Credit / Debit Cards: 3 – 5 Bank Working Days
  • COD Orders: 2 – 3 Days via direct NEFT / IMPS transfer
No Matching Questions Found

Try searching with other keywords or submit a direct query to our medical support team.

Still Have Questions?

Can't find the answer you're looking for? Our friendly healthcare customer support is here to assist.

Call Us Directly +91 98765 43210
Email Support admin@prolificlabs.org
Operating Hours Mon – Sat: 9:00 AM – 7:00 PM
Send Us A Message
Helpful Resources
Home Products 4 Wishlist 2 Cart Account